Warranty and Replacement Policy

Overview

Our replacement policy is valid for the first 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you an exchange.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Replacements

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.

We only replace items if they display manufacturing defects or damages. If you need to exchange it for the same item, please send us an email at info@psynyde.com and upon request, send your item to: 128/2, Naik Path, Near Solaris Club, Mayur Colony Kothrud, Pune, Maharashtra 411038

Shipping returns

To return your product, you should mail your product to: 128/2, Naik Path, Near Solaris Club, Mayur Colony Kothrud, Pune, Maharashtra 411038.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Warranty

3 years warranty on the frames against manufacturing defects.

1 year warranty on the components against manufacturing defects.

NO Warranty on rubber items like tires, tubes, brake pads, grips, saddle.

What is not covered under warranty

Damages caused due to rider error/accident/crash.
Modifying your bike with components that are not recommend by Psynyde Bikes..
Our MTB, BMX and Hybrid bicycles for the Indian market are built for casual/beginner level riding ONLY.
Attempting any expert level off-roading, stunts, dirt-jumping, extreme downhill, enduro racing is NOT recommended.